Definitely some truth to this "Oh yeah and their desire to see how many people knuckle under and go give them more money for a current generation phone." What they don't have a good measure of is how much of their customer turnover is associated with them not keeping their phones up to date. I'm in Chicago metro and their are other options that are just as good or better. I switched part of my family from TMobile to Verizon a couple years ago. I get a direct comparison with each working better in some spots. So that leaves their support of the phones as a differentiator in which they are the underdog. Given their spotty coverage on the Metra where I spend 2 hours per day I will be moving back to TMobile. They won't know why I left. They'll just get the change notification from TMobile. They tout themselves as the premium and best carrier. Good advertising but the truth is they are just the most expensive at least for where I need service.
Motorola would have more up to date information on if your device is scheduled for an update to Lollipop.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Low level rep said that. They would not officially know. There is no MDN soak test happened so we know that's false as... This happens before it is submitted to Verizon.
And you know that for a fact? I have the screenshot from a live chat (from Motorola) saying that the Lollipop upgrade HAS been released to Verizon. And I would guess that even a low level rep at Motorola might know more about it than you.
What makes you so sure that there has not already been a soak test? Those who are asked to participate in soak tests are not supposed to reveal that, so how would you know?