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Why Can I Only Make Calls If My Phone Is On Speaker?

Could you please advise what I need to do to fix, only able to make phone calls while in speaker?  Help

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Re: Why Can I Only Make Calls If My Phone Is On Speaker?
Customer Support

We're concerned to hear this, DANKAP94. Just to clarify, can you make a call however, they're unable to hear you on the other end? If so, could you please record a video to see if you can hear your audio in the playback? Can you not open the call feature unless your device is in speaker mode?

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!