Since the last marshmallow update I downloaded on February 28th my phone is constantly freezing, running extremely slow, apps that have never crashed before are crashing left and right. When are we going to get a new patch for this update that is horrendous! Reading through post with people that have the same problem, The Standard Horizon answer seems to be replace the phone. My phone was working perfectly before the update... Why should I have to replace it, and are you even working on problem, since I'm obviously not the only one experiencing these issues?
Updating software on the phone should be an easy task with enhancements that will help improve the experience with your device. I am concerned to hear that was not the case with your phone but we will work to get you some answers about this matter. There hasn't been any new updates released yet for the device but we do want to get additional information from you about what you have tried to resolve this issue first. Can you provide any trouble shooting steps you have completed? We don't want to have you do the same things you have already tried before.
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I have done absolutely everything. Reboot, troubleshoot problems anything I
could think of that I read about ,and tried I did. Nothing has worked. As I
explained, everything crashes and is very slow. I also forgot to mention
when I get a phone call, I cannot see a missed call sign like I used to.
Something's missing. I hope you guys work on a resolution.
On Apr 5, 2017 11:04 AM, "vzw_customer_support" <firstname.lastname@example.org>