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Why am I not receiving SMS messages?
kiya1
Member

Since yesterday, I am not able to send and receive SMS on my Droid Razr.  I uninstalled the third party apps and using stock..still no difference.  I was receiving a message - SMS not received - Check APN and retry.  Finally found that - all looks correct (I guess).  I turned off WIFI and I can send and receive.   I have an iphone also and that one sends and receives with the WIFI on..not sure what the deal is.  Thoughts?

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Re: Why am I not receiving SMS messages?
kiya1
Member

I ment MMS - i can receive SMS to probs

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Re: Why am I not receiving SMS messages?
breezex
Sr. Member

See the thread in the Galaxy S3 forum (especially the last comment) and try their solution.  Good luck convincing Verizon to simply "refresh the network settings".

https://community.verizonwireless.com/message/1022592#1022592

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Re: Why am I not receiving SMS messages?
kiya1
Member

Thank you!  At least I have some clue now.  I'll go to the Verizon store and tell them to do it.  Smiley Happy

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Re: Why am I not receiving SMS messages?
vzw_customer_support
Customer Support

No need to visit a store kiya1! We can help on our end. To complete a network refresh please remove and reinsert your SIM Card. This would be the same process if we were to reset the network settings on our end. Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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