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Why can't I Transfer Photos From my Droid Razr to my Desktop?
hba123
Newbie
‎02-23-2017 04:30 PM

I transfer photos from my Droid Razr to desktop with USB cable every day or so.  For the past few days, I have been unable to do this.  I keep getting the message that there are no new photos when I know that there are.  Please help.

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Re: Problem Transferring Photos From Droid Razr to Desktop
Ann154
Community Leader
Community Leader
‎02-24-2017 07:32 AM

Try changing it to the camera option or a different USB port.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problem Transferring Photos From Droid Razr to Desktop
Ann154
Community Leader
Community Leader
‎02-23-2017 05:31 PM

Have you checked the phone notification shade to verify the USB connection type it set correctly?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problem Transferring Photos From Droid Razr to Desktop
hba123
Newbie
‎02-24-2017 06:47 AM

Hi.  Yes, it is set to Media device MTP as it always is.  Very frustrating.

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Re: Problem Transferring Photos From Droid Razr to Desktop
Ann154
Community Leader
Community Leader
‎02-24-2017 07:32 AM

Try changing it to the camera option or a different USB port.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problem Transferring Photos From Droid Razr to Desktop
hba123
Newbie
‎02-24-2017 10:21 AM

OMG  That worked.  I am not great with technology so would you tell me what that did, what the difference is?  Thanks so much!!

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Re: Problem Transferring Photos From Droid Razr to Desktop
hba123
Newbie
‎02-24-2017 11:00 AM

I switched to camera option,

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Re: Problem Transferring Photos From Droid Razr to Desktop
Ann154
Community Leader
Community Leader
‎02-24-2017 12:25 PM

It is a different protocol configuration for the computer and the device to "talk" to each other.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problem Transferring Photos From Droid Razr to Desktop
hba123
Newbie
‎02-24-2017 01:13 PM

I see.  Once again, thanks so much for helping me!!  Have a nice weekend.

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