My Droid MAXX won't initiate the video camera. When I tap the the camcorder button, the device pops up the message "Unable to capture video." Just got the phone about a month ago. Anyone else having this problem?

F-Gardner, Thanks for the update! What other steps were taken with the tech support representative? I just want to be sure we aren't repeating the same steps. Have you completed a master reset of your device or tried running it in safe mode to see if it h...

I tried in safe mode. No change. I'm not aware of any software updates.Sent from my Verizon Wireless 4G LTE DROID

Thank you so much the update beefiestew! Have you been able to try running your device in safe mode to see if the problem still occurs? http://vz.to/1tAIOOI Has your phone completed any recent software updates? Please let us know how it runs in safe mode. CandiceH_VZW Follow us on Twitter at @VZWSupport

Yes. I didn't have any other video capturing applications so I downloaded Google camera and it would not record either.Sent from my Verizon Wireless 4G LTE DROID

Thanks for taking the time to follow up, beefiestew. Does this occur while in other applications outside the preinstalled camera app? YosefT_VZW Follow us on Twitter @VZWSupport

I took these same steps with a tech via live chat. After restarting my phone I was able to capture one video. On second attempt I continued to have the same problem.

This did not work. I still can't capture video. Please advise.

F-Gardner lets get the film rolling! Has there been any recent changes to the device such as software updates or a new app? Reset the camera app by http://vz.to/1k0D3Eu AshleyS_VZW Follow us on Twitter @VZWSupport

Mine is doing the same thing. Just after the update to kit Kat 4.4.4

Why can't I capture video?

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I tried taking video in safe mode with the same result. I did the dreaded master reset and that resolved the problem along with a few other issues I had. Thanks!

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I was able to fix it by turning off handsfree voice in Google now.

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