Why can't I get the back off of my device?
CHARAL33
Newbie

I just dropped my phone in water. I can not get the back cover over to dry it and clean. Help!!!

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Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP
vzw_customer_support
Customer Service Rep

I apologize for the delayed response, CHARAL33. The Droid Turbo will not have a removable back cover. Are you still able to turn the phone on? Do you have insurance on the phone? ZangY_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP
vzw_customer_support
Customer Service Rep

I apologize for the delayed response, CHARAL33. The Droid Turbo will not have a removable back cover. Are you still able to turn the phone on? Do you have insurance on the phone? ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP
Ann154
Community Leader
Community Leader

Many of the phones released in 2015 didn't have removable batteries. Did you place the entire phone in a sealed bag of rice for at least 48 hours before you attempted to turn on the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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