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Why can't I play videos on my Droid Turbo?
sarahrose0618
Enthusiast - Level 2
‎06-02-2016 06:46 AM

I have a Motorola droid turbo. Just recently cleared the cache on my apps. Now I cannot play video on anything. Doesn't work for videos I've taken in my gallery or apps like Facebook YouTube snapchat or Instagram.

Please help

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Re: Droid turbo no video
sarahrose0618
Enthusiast - Level 2
‎06-03-2016 07:13 AM

I backed everything up and did a factory reset. Fixed the problem

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Re: Droid turbo no video
Ann154
Community Leader
Community Leader
‎06-02-2016 11:16 AM

Clearing the application cache shouldn't have affected the phone like that. Did you disable anything? What error message are you getting?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Droid turbo no video
sarahrose0618
Enthusiast - Level 2
‎06-02-2016 01:37 PM

I didn't disable anything. It says error could not play or attempts to play and is just black screen or goes back to the beginning play screen

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Re: Droid turbo no video
sarahrose0618
Enthusiast - Level 2
‎06-03-2016 07:13 AM

I backed everything up and did a factory reset. Fixed the problem

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Re: Droid turbo no video
vzw_customer_support
Customer Service Rep
‎06-05-2016 07:23 AM

Sarahrose0618, we apologize for the delay in getting back to you and are so happy to hear that your phone is now working smoothly again. While a factory reset is never an easy decision, it  does the trick in so many cases. Please know, we are always a click away if you need us at http://spr.ly/6589BSFMX and thank you for being the very best part of Verizon Wireless.

LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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