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Why can't I watch videos anymore
SUNSHINE_9491
Member

I can no longer watch Snapchat videos or videos on Facebook. Is there a setting that I messed with on accident or is this a common problem?

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Re: Why can't I watch videos anymore
SuzyQ
Sr. Leader
Sr. Leader

Do you, by any chance, have Safety Mode activated? If you've reached your data allotment for the bill cycle, data will be slowed and most video will not play over cellular connections.

Another possibility - Your settings may be to allow video over wifi only (a wise option!!) and you are not connected to wifi, so the videos are not playing.  They will once you are connected to wifi again.

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Re: Why can't I watch videos anymore
vzw_customer_support
Customer Support

SUNSHINE_9491, we want you to use your device to it's full potential. Which make/model phone do you have? What happens when you try to access Snapchat or stream a video?




LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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