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Why do my texts to the UK keep failing?
BlueColumbine
Member

I have a Motorola Droid Turbo 2. I live in the U.S. and have a U.S. phone #.

I have a friend in the U.K. who has a U.K. phone number.

She regularly sends me texts, but when I reply (I tap reply so it goes to the number it came from), she isn't receiving them.

I am not successful sending her a text directly to her phone number.

I know the number works, as it's the one I call, and the one she calls and texts from.

On my end, after I hit send, I'll see "sent", "recieved", "failed" (no delivered) with a triangle and an exclamation point in it.

I have no trouble making voice calls to this number, and she has no trouble making voice calls to me from the number or sending texts from the same number. The problem is on my end.

She has a Samsung Galaxy S6.

I have a Motorola Droid 2

I'd love to know why my texts aren't going through.

Marcy

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Correct Answers
Re: Sending texts from US to UK "failed"
Acrillix
Sr. Member

You will want to ensure you have a International From The U.S Plan ($5 Value Plan, Call The World) to avoid a large bill. There may be a feature missing from your line (when I try to call INTL for example it tells me I am not allowed to make INTL calls because I have it blocked on purpose). Contact the Global Support (Inside U.S) to check these out - 800-711-8300

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Re: Sending texts from US to UK "failed"
vzw_customer_support
Customer Support

We definitely want you to be able to stay connected with your friend in the UK BlueColumbine. Lets get to the bottom of this.


Have you been able to send them a text in the past? Are you sending a plain text or a picture message? Are you using the standard messaging app that came on your phone or a 3rd party messaging app?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Sending texts from US to UK "failed"
BlueColumbine
Member

I'm using Messaging Plus which came with my phone, sending plain text. We just started texting a few months ago, and none of my texts have gone through.

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Re: Sending texts from US to UK "failed"
Acrillix
Sr. Member

You will want to ensure you have a International From The U.S Plan ($5 Value Plan, Call The World) to avoid a large bill. There may be a feature missing from your line (when I try to call INTL for example it tells me I am not allowed to make INTL calls because I have it blocked on purpose). Contact the Global Support (Inside U.S) to check these out - 800-711-8300

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Re: Sending texts from US to UK "failed"
BlueColumbine
Member

Thank you! I did contact them, and I'm good to go now!!

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Re: Sending texts from US to UK "failed"
Acrillix
Sr. Member

Your welcome.