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Why does my device freeze after the latest software update?
Bashcast
Member

For a Droid Turbo 2. Says "optimizing apps xx of xx" but then the phone freezes, and restarts, and does this continuously. No idea how to get my phone to reboot properly, as I have never had any issues with this phone.

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Re: Just got Marshmallow 6.0 update. Phone freezes, then restarts, repeatedly.
bd94s10
Sr. Member

Try this. Plug it into a PC and see if you can get it to run the Software Repair Assistant tool. It will reload the software.

http://www.verizonwireless.com/support/knowledge-base-116950/

I wan't sure from your post if your able to even get it to fully boot.

View solution in original post

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Re: Just got Marshmallow 6.0 update. Phone freezes, then restarts, repeatedly.
bd94s10
Sr. Member

Try this. Plug it into a PC and see if you can get it to run the Software Repair Assistant tool. It will reload the software.

http://www.verizonwireless.com/support/knowledge-base-116950/

I wan't sure from your post if your able to even get it to fully boot.

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Re: Just got Marshmallow 6.0 update. Phone freezes, then restarts, repeatedly.
vzw_customer_support
Customer Support

Bashcast,


We're just checking in with you. Were you able to try the software tool? Any changes in the phone's status? We're eager to make sure that you got everything updated. Please keep us posted.


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Just got Marshmallow 6.0 update. Phone freezes, then restarts, repeatedly.
Bashcast
Member

I ended up getting onto the chat feature in customer service and was able

to figure it out. Thank you!

On Apr 28, 2016 9:04 AM, "Verizon Wireless Customer Support" <

Re: Just got Marshmallow 6.0 update. Phone freezes, then restarts, repeatedly.
vzw_customer_support
Customer Support

That's great news Bashcast. I'm glad our Chat team was able to help, I appreciate you keeping us posted. Enjoy the rest of your day.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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