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Re: RAZR updated to 98.72.165 and now loses signal and reboots often
vzw_customer_support
Customer Service Rep
‎02-21-2014 12:14 PM

Thanks for keeping us posted azjeeps! We want to ensure that the phone is consistently working and the service is restored ASAP. Has there been any physical/water damage to the device? Also if you prefer, we can mail out a new sim card instead of visiting the store. Just let us know!

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: RAZR updated to 98.72.165 and now loses signal and reboots often
B33
Legend
‎02-21-2014 12:28 PM

AshleyS I have the same phone just a bigger battery with mine I do at times see that it struggles a bit with signal I know on one of my App games Madden25 it takes for ever to load and I have removed most of my apps and my pictures and I recently installed a Sandisk 32 Gig 10 series card and it still struggles) As for my Sim Card I've never pulled it since the Day I installed it i was really careful how i handled it keeping my fingers from the Gold area of it.. So if it would call for replace of it I would say that would be based on only because the card could be failing.. hopefully that's not the case

I will continue watching it and if any changes should so o cure I will let you or one of the support specialist know.. thanks b

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Re: RAZR updated to 98.72.165 and now loses signal and reboots often
azjeeps
Enthusiast - Level 3
‎02-21-2014 01:22 PM

Ashly_s, I already stopped by a store and they changed out the Sim card for me. So far it seems to be working. My battery life is better and I currently have 45hours of up time with no known signal loss

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Re: RAZR updated to 98.72.165 and now loses signal and reboots often
azjeeps
Enthusiast - Level 3
‎02-23-2014 10:10 AM

Maybe I spoke too soon. It just started acting up again. Took it over a hour to come back to life.

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Re: Why does my device keep losing signal after the update?
TPear
Newbie
‎04-19-2019 10:19 PM

I agree. The same has happened to my IPhone. It is constantly losing cell service. This has become a communication nightmare!

 

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Re: Why does my device keep losing signal after the update?
vzw_customer_support
Customer Service Rep
‎04-21-2019 11:03 PM

We want to make sure your devices have service. If troubleshooting has been done, and the device is still losing service, it may be best to try a factory reset. Please make sure if you try this step to avoid doing an immediate restore. This way you can test your device as if it was new, to see if anything changes. Please back up your information to make sure it stays safe. You can try multiple sources if available to back up. Let us know if issues with service are the same after the reset is done.

 

JavierMD_VZW

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