Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why doesn't my phone ring for priority contacts?
Pavlov1901
Member

I have a turbo 2 that updated last weekend. I keep my phone set to priority only for calls and texts. Since the update my priority contacts either don't ring or ring part of my tone then stop. I'm missing lots of calls and texts because of this. I've played with the settings and nothing. How do I get this fixed?

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: Update
Ann154
Expert
Expert

Try going in the Moto app or the sounds and notifications setting and verify the settings or reset them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Re: Update
Ann154
Expert
Expert

Try going in the Moto app or the sounds and notifications setting and verify the settings or reset them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Re: Update
vzw_customer_support
Customer Support

Pavlov1901,


Software updates enhance the device so it saddens me to hear that this did not occur. Lets get this fixed. What is the current software version on the device? Go to settings>about phone>s/w verison. Have you powered the device off/on since the update?



Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes