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Why doesn't my phone ring for priority contacts?
Pavlov1901
Newbie
‎05-01-2016 03:07 PM

I have a turbo 2 that updated last weekend. I keep my phone set to priority only for calls and texts. Since the update my priority contacts either don't ring or ring part of my tone then stop. I'm missing lots of calls and texts because of this. I've played with the settings and nothing. How do I get this fixed?

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Re: Update
Ann154
Community Leader
Community Leader
‎05-02-2016 10:18 AM

Try going in the Moto app or the sounds and notifications setting and verify the settings or reset them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Update
Ann154
Community Leader
Community Leader
‎05-02-2016 10:18 AM

Try going in the Moto app or the sounds and notifications setting and verify the settings or reset them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Update
vzw_customer_support
Customer Service Rep
‎05-03-2016 03:16 PM

Pavlov1901,


Software updates enhance the device so it saddens me to hear that this did not occur. Lets get this fixed. What is the current software version on the device? Go to settings>about phone>s/w verison. Have you powered the device off/on since the update?



Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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