Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why has my phone performed a factory reset on it's own (twice?)
superfuzz87
Member

The first time, I had left my phone on the coffee table while a friend was visiting with her toddler.  I assumed he had gotten hold of the phone while no one was looking and through chance had accidentally pressed the right combo to start a factory reset.

Today, I retrieved my phone from where it was plugged in over night and it prompted me to go through setup as if it had reset again.

WTF?!?

Labels (1)
0 Likes
Re: Why has my phone performed a factory reset on it's own (twice?)
vzw_customer_support
Customer Support
superfuzz87,

This is not how your device should be acting! Let's take a further look at it:

Has anything changed on your device recently since this started? Any software updates or any new apps downloaded? Have you noticed any other errors pop up at all?

ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes