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WiFi Connection
Peejus
Member

Just purchased a Droid Turbo. I caanot connect to the household WiFi. I connected a phone and tablet to it with no problem, (all using Android OS), checked and rechecked password, tried a fix of turning off WiFi, turning on Airplane Mode then turning WiFi back on...nothing works when trying to connect to WiFi.

Any ideas?

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Re: WiFi Connection
zellerandy
Sr. Member

what is it saying?  It jsut wont connect or is it giving you a error?

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Re: WiFi Connection
Peejus
Member

It's giving me an "Authentication Error. Invalid password". It is the same password I used to connect 2 other devices without issue.

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Re: WiFi Connection
zellerandy
Sr. Member


did you power cycle your phone?  delete the connection and reconnect

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Re: WiFi Connection
Peejus
Member

Just tried both to no avail...

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Re: WiFi Connection
zellerandy
Sr. Member

Call tech support maybe
866-221-4096

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Re: WiFi Connection
Peejus
Member

Tech support could not help. They seem to think it is an incompatibility with the router. I have an SMC D3GNV from Xfinity.

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Re: WiFi Connection
zellerandy
Sr. Member

Ive never heard of that.  try to connect to another wifi network will answer that question.   If you can connect to another wifi then they are correct.  if you cant connect to any wifi then it is a phone issue and verizon should help resolve that issue

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Re: WiFi Connection
vzw_customer_support
Customer Support

Congrats on your recent Droid Turbo purchase Peejus. Allow us to get to the bottom of your WiFi concerns. When you attempt to connect to WiFi, do you get a certain error message? Have you ever been able to successfully connect to WiFi? Can you try to power the device off and on and try to connect to your home WiFi?

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: WiFi Connection
Peejus
Member

I ended up setting my wifes phone as a mobile hotspot and was able to

connect to it. So, I'm thinking it's a router compatibility issue. Now, I

have to find out what routers are compitible...

Thanks for your assistance.

Don

On Mon, Dec 22, 2014 at 11:49 AM, Verizon Wireless Customer Support <

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