I've seen this posted several times in this forum without a satisfactory answer given. Here's the deal: I have Droid MAXX which will no longer connect to WiFi or Bluetooth. To be specific, sometimes the on/off sliders go to 'on' but then will immediately go back to off, or the sliders themselves will be greyed out. Once in a blue moon I'll even be able to connect to WiFi only to have the symptoms return that i described earlier. I had a perfectly functional phone before loading this most recent update (24.3.7.obake-maxx_verizon.Verizon.en.US) and now I consistently go over my data allotment each month.
-Factory Reset (App restore unchecked)
-Wiped the partition cache
-Left the phone alone after a factory reset without installing any apps for 3-4 days
-Taken it into a Verizon Store, told to wait for Lollipop update
I'm not going to claim to be an expert, but I can troubleshoot a phone and I know it is not one specific WiFi network that I am having this issue with. No liquid or physical damage. This is a replacement phone that I have had for about a year. I need a fix, and I needed it about 3 months ago when this issue popped up. If I need to wait for Lollipop to fix this, so be it, but at least do me and the other users of this device a solid and give us a general idea of when that is going to happen.
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I appreciate the quick response. The Maxx I had before didn't experience this problem - I managed to crack the screen and went through Asurion to get it replaced. It is worth mentioning that my current phone also didn't start having this problem until the last three-four months or so.
You ask about routers that are being used when I try to connect which is something I thankfully know quite a bit about. There are 2 major places I use WiFi, home and work. My home wireless network is serviced by a Cisco E2500 that is set up for G and N speeds and WPA2 auth. I have done a survey of the other wireless networks in the neighborhood and have set the channels on my access point to be different from my neighbors. My work network is serviced by Cisco Aironet access points which can handle a range of speeds (B/G/N) and handle the channel assignment automatically. The work network does not have a passphrase (unsecured), we handle authentication another way. I don't believe there is a configuration issue in either network, especially the work network.
I mentioned that sometimes the phone wifi/bluetooth will work briefly. When that has been the case I can verify that it is trying to talk to the right wireless network. Most of the time however, the on/off toggles are greyed out or slide immediately back to off.
Another thing I didn't mention in my first post was that I had also tried placing the device in safe mode and removing apps. Occasionally that did fix the problem, but it always came back with 24 hours. I was able to get the problem to reappear after a factory reset, no additional apps installed which leads me to believe it is a bug with either a required app or the OS itself.
Sorry, I was not very clear in my previous posts about that. I have the automatic restore option unchecked so whenever I did a factory reset it did not re install any previous apps. I have done what you described but to be thorough I will run through the factory reset without downloading any new apps to verify the issue occurs with only the factory supplied software.
Alright, I was able to quickly reproduce the problem after a factory reset/partition cache wipe. Below is the log of stuff I did. No additional apps installed.
4/17/15 3:43pm - Factory reset, erase all data, allowed device to boot up to the first step of the setup wizard (Screen to choose language)
4/17/15 3:46pm - Powered off device, powered back up and wiped partition cache
4/17/15 3:50pm - Working through the setup screens, attaching to my gmail account
Unchecked backup and restore option
Left options under Location and Communication checked
4/17/15 3:54pm - WiFi appears to be scanning for networks but will not find any
Bluetooth is unable to connect
4/17/15 3:55pm - Device reboots on its own, no user intervention
Device is back and running, Wifi slider will not stick to the on position, immediately slide back to off
Bluetooth will not turn on, same slider behavior as WiFi
Hi, I am experiencing the exact same problem as CCraven89. A cursory internet search shows that this is a pervasive problem with KitKat 4.4.4 and Motorola Droid Maxx phones. I too am being pushed over my monthly data usage.
I also having this issue, and have had it for months as listed above. I installed the latest update this evening and WiFi and Bluetooth still do not work.
Software updates should improve the device! Sorry to hear that this did not occur. We know its important for your Wifi and Bluetooth to work properly. What software version installed on the device? Go to settings>about phone>build/software verison. Has there been any liquid or physical damage to the device? Place the device in safe mode to see if there feature work http://www.verizonwireless.com/support/knowledge-base-83030/ .
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