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This has happened with both Verizon phones and landlines. I don't know if the other Verizon phones have Advance Calling on. It has happened throughout the West Michigan area. I purchased my phone on Feb 12 in Holland, MI.
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Thanks for the information hippickles. In order for the Advanced calling to work on the device the phone that you are calling would also have to have Advanced calling turned on and working.
CandiceH_VZW
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My wife and I purchased new Turbos directly from the Verizon Corp store in
Quakertown PA. I activated advanced calling on both phones and it seemed
to work without delay initially. Then after approx two weeks we began to
experience the delays. Its like owning a Nextel phone from 10 years ago.
On 16 Feb 2015 22:41, "Verizon Wireless Customer Support" <
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I believe hippickles is more upset, like the rest of us, with the fact that the HD calling doesn't work like it should...delays in connection/hearing the other person upon beginning a phone call, or having to turn off the HD calling feature in order to not experience this issue, but then not having the capability to use voice and data at the same time. I think having the call clarity of HD is really not the issue at this point.
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I understand that I'm not going to get HD calling unless I'm talking with another person that has HD calling. aes1783 is correct in saying that the thing that upsets me the most is that I have to choose between an awkward, unacceptable delay when making and receiving calls to anyone regardless of network and not being able to use data during calls. This is ridiculous. When is this SU2 update coming that is going to fix this? It's been a month since you said that there would be an update to fix this issue.
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VeteransHomeCare, I don't want you to feel like you are going back in time! Let's bring you back to 2015! Let's get to work. Since you have had the delays have you tried to power off the devices and remove the sim card for 10-15 seconds. After that is done then power the device back up and re-try the advance calling feature again. Please keep us posted.
KevinR_VZW
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I will give that a try this evening. Thank you for yor help!
On 19 Feb 2015 09:00, "Verizon Wireless Customer Support" <
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Our pleasure to assist you today VeteransHomeCare! If you need anything further, don't hesitate to let us know. Thanks for being our valued customer! Have a great evening!
KristieQ_VZW
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That fixed the problem for now. I will monitor this for a week and post my
results. Thx!
On 19 Feb 2015 23:10, "Verizon Wireless Customer Support" <
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I just tried this as well in Des Moines IA. I still have the audio delay. Thanks