Re: advanced calling audio delay - Droid Turbo
VeteransHomeCare
Enthusiast - Level 2

The delay is back.

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Re: advanced calling audio delay - Droid Turbo
vzw_customer_support
Customer Service Rep

allaboard

I'm sorry to hear you're experiencing this delay as well! Thank you for attempting the steps we provided. Was there any change in your experience after powering the device off and back on temporarily or did the delay come back right away?

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: advanced calling audio delay - Droid Turbo
rsmith27
Enthusiast - Level 2

i got my new turbo 2 weeks ago and i am having the same problem have tried all the suggestions and nothing has helped.. is this a problem only with the turbo i know that is a advanced calling problem.. but is the turbo the only phone that uses the advanced calling... i am very disappointed...is there going to be an update to fix this?

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Re: advanced calling audio delay - Droid Turbo
vzw_customer_support
Customer Service Rep

rsmith27

I definitely want you to have the best experience on your new Turbo! Let's fix this disappointment right away. Does this delay happen right away after powering the phone off and back on or does it take a little bit, maybe after some applications are running already? Does Safe Mode improve your experience at all? http://vz.to/1vUnjaT

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: advanced calling audio delay - Droid Turbo
rsmith27
Enthusiast - Level 2

Maybe a little difference when the phone is first booted up but not much still a lag and no difference on safe mode

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Re: advanced calling audio delay - Droid Turbo
vzw_customer_support
Customer Service Rep

I want you to be able to use your phone smoothly rsmith27! I appreciate the steps you have taken so far. Can you check to see if you have the updated http://vz.to/1zanroz software? Where does it usually lag or freeze? I would recommend backing up all your information http://vz.to/1J7RvbF I would also wipe the cache partition http://vz.to/1zanOPW on the droid. This would not remove or delete any personal information but will clear up anything slowing your phone down. Please share details on results.

AmberF_VZW
Follow us on Twitter @VZWSupport

Re: advanced calling audio delay - Droid Turbo
allaboard
Enthusiast - Level 2

Customer Support: You guys are just doing your job!

Restart the phone

Remove the sim card

Turn HD Calling off/on

Safe mode

Clear cache

Unfortunately you are also simply the band aid Verizon is trying to use to keep everyone 'happy' until they can release a fix to the buggy software they just released called HD Calling.  This problem will not go away with the current software configuration.  I appreciate your commitment to doing everything you have access to do to help us out.  I know that you know too that a strong network alone does not make a great company.

Please pass this note along to all of your supervisors and regional managers!  They should know that you are doing what you can to maintain the moral of Verizon customers while a patch is being worked on.

Thank you!

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Re: advanced calling audio delay - Droid Turbo
rsmith27
Enthusiast - Level 2

Yes the software is up to date the same as you listed......cleared the cache ....

I guess lag is the wrong word there is a delay on the advanced calling when you call out you don't hear the person answer they have to say hello twice ...the phone is not freezing I don't think this is a phone problem I think its verzion HD advance calling system

Thanks for trying to help

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Re: advanced calling audio delay - Droid Turbo
Davidoo
Contributor - Level 3

Check for a new software update on your Turbos.  There was an update released to some yesterday and today that fixes this issue.  I got it today and the audio delay issue is gone. 

Re: advanced calling audio delay - Droid Turbo
GalaxyClass
Master - Level 1

Good news!

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