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advanced calling
scomp
Member

advanced calling not working, have tried couple times contacting tech support and get 2 different answers. still not working

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Re: advanced calling
B33
Sr. Leader

You might have a look at this page sometime there good suggestions here Lots of Info and Manuals for this Phone

Motorola Support - Find Answers | Motorola Mobility, Inc.

The Manual for the Turbo:  https://motorola-global-portal.custhelp.com/ci/fattach/get/1021914/1414680708/redirect/1/filename/Dr...

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Re: advanced calling
B33
Sr. Leader

Did they have you power cycle the phone or something like that what steps did they have you try.?

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Re: advanced calling
vzw_customer_support
Customer Support

We appreciate you reaching out to us regarding your advanced calling. Sorry to see this has been an issue. Have you ever gotten the Advanced Calling to work?
What happens when you try to utlilize this feature on your Turbo?
Have you made sure the settings in the phone are set up for Voice over LTE? App>Settings>Advanced Calling>Enable
Is Advanced calling enabled? Go to Apps>Settings>Advanced Callling


TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: advanced calling
Snn5
Sr. Leader

I'm wondering if the Motos don't have the built in menu option under settings like the LGs do.  I know previous to this last update I had to go to My Verizon to make the change, now it's just right there in the settings.

Re: advanced calling
B33
Sr. Leader

You might have a look at this page sometime there good suggestions here Lots of Info and Manuals for this Phone

Motorola Support - Find Answers | Motorola Mobility, Inc.

The Manual for the Turbo:  https://motorola-global-portal.custhelp.com/ci/fattach/get/1021914/1414680708/redirect/1/filename/Dr...

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Re: advanced calling
GalaxyClass
Sr. Member

Good information #3 .

Re: advanced calling
Tidbits
Sr. Leader

Are you sure you are in an area that already have advanced calling ready?

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Re: advanced calling
Davidoo
Novice

Not sure what is meant by the statement "Are you sure you are in an area that already have advanced calling ready?"  Any 4G area has advanced calling ready, this would include anywhere in the US where there is 4G.  There were no areas rolled out before others.

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Re: advanced calling
Tidbits
Sr. Leader

It doesn't work where I live. There's more involved than just having LTE. That's why I asked.

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Re: advanced calling
Snn5
Sr. Leader

Your tower and phone must comply with XLTE band 4 I believe.  Not everyone has that capability on their nearest tower yet, even if the phone is capable.