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any guarantee this lollipop upgrade will work?? loaded it 2 weeks ago and phone stopped working. Had to do factory reset...lost a lot of data, even some from cloud.
icefalcon
Newbie
‎07-25-2015 07:01 AM

Keep getting message to upgrade to lollipop, Don't want to. Can't stop message.

Loaded it 2 weeks ago and could not get phone calls. Had to do factory reset and lost a lot. Plus hasssle of reloading things.

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Re: any guarantee this lollipop upgrade will work?? loaded it 2 weeks ago and phone stopped working. Had to do factory reset...lost a lot of data, even some from cloud.
bdstx4
Contributor - Level 1
‎07-25-2015 04:53 PM

Guarantee's? Absolutely none. If you know for sure you have gone to Android 5.x then keep updating. To know what

Android version you are at go to Apps/Settings, scroll to bottom and read Android Version. If you have already upgraded to a version of Android 5.x.x on your Verizon Droid Turbo phone there is no way to go back. Many users

on this VZ forum encourage users to just jump in on the Android upgrades Big mistake. Perhaps Motorola.com support

forums for the phone may bail you out right now.

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Re: any guarantee this lollipop upgrade will work?? loaded it 2 weeks ago and phone stopped working. Had to do factory reset...lost a lot of data, even some from cloud.
bdstx4
Contributor - Level 1
‎07-25-2015 04:57 PM

If your Droid Turbo is under the 1 year Motorola warranty then call them. In the USA at 800-734-5870. There are several types of phone "Resets".

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