black screen of death

[brooksdt]

When i was using my cell, it freeze for a second then it went to black screen of death. It has been on the charger for five hours and no since of live. What do i do now?

[brooksdt]

No sense of life!!!!

[#3 · Accepted solution]

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/77256/action/auth

follow the directions.

Good Luck

[vzw_customer_support]

@brooksdt,

Let's bring your phone back to life!

Were you using a specific app or function on the phone when the screen went black? Is there any liquid or physical damage on the phone? Is it fully charged?

Did you try the soft reset @Elector suggested? Sometimes you may need to perform the soft reset a few times. If you have already tried the soft reset a few times and still have the black screen, follow me (JohnB_VZW) and send me a direct message so I can further assist. We may need to access your account and review your options.

JohnB_VZW

Follow us on Twitter @VZWSupport