Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
black screen of death
brooksdt
Member

When i was using my cell, it freeze for a second then it went to black screen of death. It has been on the charger for five hours and no since of live. What do i do now?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: black screen of death
Not applicable
0 Likes
Re: black screen of death
brooksdt
Member

No sense of life!!!!

0 Likes
Re: black screen of death
Not applicable
0 Likes
Re: black screen of death
vzw_customer_support
Customer Support

@brooksdt,

Let's bring your phone back to life!

Were you using a specific app or function on the phone when the screen went black? Is there any liquid or physical damage on the phone? Is it fully charged?

Did you try the soft reset @Elector suggested? Sometimes you may need to perform the soft reset a few times. If you have already tried the soft reset a few times and still have the black screen, follow me (JohnB_VZW) and send me a direct message so I can further assist. We may need to access your account and review your options.

JohnB_VZW

Follow us on Twitter @VZWSupport



0 Likes