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callers cant hear me but i can hear them
jeanninetaylor
Newbie
‎02-13-2016 06:45 AM

callers cant hear me but i can hear them

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Re: callers cant hear me but i can hear them
vzw_customer_support
Customer Service Rep
‎02-15-2016 06:55 AM

Jeannietaylor, we want to work hard to make sure, you don’t have to work hard to use your phone. We’re here to help. Has your phone been damaged (physical/liquid)? If you place the call on speakerphone can they hear you? Does it happen on every phone call?

TrinetteW_VZW
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Re: callers cant hear me but i can hear them
PTut
Newbie
‎03-30-2016 01:51 PM

I have the same problem with my Motorola Turbo.  No one at VZ seems to know why this is nor do they have any solution to allow me to make and receive calls on a regular basis.

I am so disheartened by this.  If anyone comes up with an answer please share...my wife is about to kill me for not being available when my family needs me.

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Re: callers cant hear me but i can hear them
DigitalRules
Specialist - Level 1
‎03-30-2016 04:03 PM

Likely a simple fix. You need to turn off VoLTE in the settings menu.

Settings

More

Mobile Networks

VoLTE OFF

Let us know if this helps.

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Re: callers cant hear me but i can hear them
PTut
Newbie
‎03-30-2016 06:32 PM

I have the Motola Turbo....no choice to turn off VoLTE

On Wed, Mar 30, 2016 at 7:04 PM, DigitalRules <forums@verizonwireless.com>

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Re: callers cant hear me but i can hear them
SuzyQ
Community Leader
Community Leader
‎03-30-2016 09:37 PM

Check to see if your mute is activated...my cheek hits it at times and turns it on.  When I pull the phone away from my ear I can see it's active...toggle it off and folks can hear me again.

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Re: callers cant hear me but i can hear them
PTut
Newbie
‎03-31-2016 03:45 AM

Negative, not the problem

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Re: callers cant hear me but i can hear them
vzw_customer_support
Customer Service Rep
‎04-01-2016 06:38 PM

Hello there PTut!


I'd love to help you so the oher party on the line can hear you! Have you checked the microphone for any debris? Does the same thing happen if using headphones or the speakerphone on the device?


ChristinaB_VZW
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Re: callers cant hear me but i can hear them
PTut
Newbie
‎04-02-2016 05:17 AM

Thanks... Mic clean and it happen with headphones and speaker too

On Apr 1, 2016 9:39 PM, "Verizon Wireless Customer Support" <

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Re: callers cant hear me but i can hear them
vzw_customer_support
Customer Service Rep
‎04-04-2016 05:26 AM

PTut, we appreciate those important clues. Let's take a closer look at your device. Did you recenlty update the software on your device? Do you have applications downloaded to it?




LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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