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can't update apps
cdythms
Member

When I try to use the play store to update apps it just runs and continues to run but never downloads anything.  All other internet functions that I use are working.  I checked to see if my system needed updates and it says it its good. I also reset the phone and that didnt change anything.

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Re: can't update apps
Ann154
MVP MVP
MVP

Are you trying to update over the cellular data connection or the wifi connection? Have you checked your Play Store settings to verify you haven't restricted updates to a certain type of connection? Or the battery saving settings in the phone itself?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: can't update apps
cdythms
Member

I'm updating via cellular I don't have WiFi access at all.  I haven't used WiFi while owning this phone but a few times.  I checked my settings and didn't see any settings that will restrict downloads in the main settings menu or the play store menu

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Re: can't update apps
Not applicable

yes the play store has settings that apps will only download over wi-fi .Settings - Auto Update apps. gives 3 choices

Do not auto update apps

Auto Updates apps at any time

Auto Update apps over Wi-Fi only.

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Re: can't update apps
cdythms
Member

Its set to update anytime

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Re: can't update apps
Not applicable

is this new behavior or something that has been happening for awhile?

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Re: can't update apps
cdythms
Member

I noticed it about 1-2 weeks ago when I tried to update my Verizon Mobile app to pay my bill and still haven't been able to update it

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Re: can't update apps
vzw_customer_support
Customer Support

Let's get your apps downloading, cdythms! Do you receive any type of error message when trying to download the applications? Please try this step: Go to the menu–>settings–>apps–>all–>google play store–> remove cache, then try to run your google play again. Any change in downloading ability?

TanishaS1_VZW

Follow us on  Twitter@VZWSupport

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