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cannot turn phone back on-HELP
theDbos
Member

My phone was losing its charge and a screen came up telling me to charge it. I immediately plugged it into my charger and still after almost 6 hours I cannot get it to turn back on. When I unplug it and re plug it in again I get a white light in the upper left corner that very briefly blinks then nothing. I have tried to try a different charger that I know works, tried several different outlets in my home and still nothing. I also tried holding the power and volume buttons and still nothing. this is my only phone. Any suggestions? Please help

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Re: cannot turn phone back on-HELP
21stNow
Sr. Member

When you tried holding the buttons did you hold volume down, then also hold down the power button?

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Re: cannot turn phone back on-HELP
vzw_customer_support
Customer Support

@theDbos

I know you really need a working phone; that's why I'm here to help!

I see you've tried a number of troubleshooting steps as well.  Are you using the charger that came with the device?  As "21stNow" mentioned, I want to ensure you're pressing the correct buttons to soft reset the device.  Ensure you're holding the volume - down button.  See steps here: http://vz.to/10gVPBk.  If that doesn't work, let's try hard resetting the device following the alternate method: http://vz.to/113cybe.  Complete these steps once you have had the device plugged into the original charger for at least 15 minutes.  If it still won't power on, we can look into replacement options.

Does the device have any physical or liquid damages?  And is it still within the one year manufacturer's warranty or have the extended warranty coverage?  If damaged, and you have insurance coverage, you can file an insurance claim here: http://bit.ly/07CrqPK.  Please let me know so I can further assist.  Thanks!


AnthonyTa_VZW
Please follow us on Twitter @VZWSupport

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Re: cannot turn phone back on-HELP
karen65
Member

im having the same issues and i got it like 2 months ago and the reset steps didnt work either all i get is the white light....please help

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Re: cannot turn phone back on-HELP
vzw_customer_support
Customer Support

I can help address your understandable concerns about your phone, karen65. I'm sorry to hear that this has occured. If you are unable to use your phone after the update, it may be time to find another solution. The next step would be to replace your phone. Please follow me ChaunceyM_VZW and send me a private message. If you include your wireless number, I will call you and get this resolved.


Chauncey_VZW
Please follow us on twitter @VZWSupport

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