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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
contacts backup
ChefMTV
Member

Only 19 of my 325 contacts are backing up on the cloud (& Backup Assistant).   How do I get the rest to backup?

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Re: contacts backup
vzw_customer_support
Customer Support

We can relate to how important it is that your contacts are backed up, safe and sound, ChefMTV.


What make/model phone are you using?

What errors are you seeing?


Here is a link that will assist and provide you with cloud support: http://vz.to/1NVgukr.


We are here to help.


KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: contacts backup
SusanSch
Member

I have the same problem- only 21 of my 100 plus contacts are backed up.  The cloud support website is no help.

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Re: contacts backup
SuzyQ
Sr. Leader
Sr. Leader

Check to see how the contacts are saved - only those saved as phone contacts are backed up to Verizon cloud.   More reliable, and more likely, your contacts are Google contacts, linked to your Google login on the phone.

You can use an app like Contacts Optimizer to sync all the contacts in one place; either change them all to google, or change them all to phone contacts.  Contacts Optimizer - Android Apps on Google Play

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