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could not get phone to do an update
Jackson12419
Member

Tried to perform the software update 23.31.24.en.us and it said download failed what do I do?

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Re: could not get phone to do an update
Lydi
Member

Same problem yesterday for me. Someone help please

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Re: could not get phone to do an update
rboyce212
Member

Me too!  Part 1 of the 2-part update to Android 6.0 failed to download. However, when I check for system updates it tells me my system is up to date. But, IT'S NOT...I still have system version 23.31.23.kinzie_verizon.verizon.en.US! I don't know what to do now.

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Re: could not get phone to do an update
Gnoll
Member

Same problem here.

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