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damaged return? no
Jacob518
Member

Okay, Let me start by say I loved Verizon.

Anyways. I was called around December by Verizon and asked if I wanted to up my data for free so I said yes. Then later in the phone call I was asked if I wanted to upgrade to the driod turbo by trading in my minis which I said yes.

Few days later I got my new turbos. Which was 3 phones anyways it took me like 3-5 days to send my old minis back cause my dad is a truck driver and he wasnt in town. Anyways I sent my 3 minis back in the provide packaging with a letter with my info in it. 2 weeks pass and I start getting this message. About my device wasnt received after getting messages about the other two phones being received. Which I thought was odd. So I called Verizon and they said the never received the device which is the number ending in 3492. Anyways they said they would contact their warehouse and get back to me. A week passes and still no call back so I call them and they say they'll do the same and call me back. So now its been like a month and a half since I returned the phones and I finally get a response and they say one of the phones I turned in was damaged? Now I'm pissed. It took them a month and a half to tell me that it seems odd what is it they lost my phone or coming up with an excuse to get my money. Anyways my phone was just replaced like two months early by assurian cause my wife broke it. So I know they're was no damage and I inspected them before I sent them and they are kept in cases. Anyways I would really like to have someone at Verizon resolve this. I'm getting no where on the phone with Verizon. I will not pay $299 for a phone that was not damaged. Or lost!!

Anyways I will switch to us cellular if this doesn't get resolved. I'm already I npaying a crazy bill with y'all but I like the service but if this is how its gonna be I'll switch to the second best in my area.

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Re: damaged return? no
nicholasbranson
Sr. Member

I'd like to start by saying that I don't intend to be argumentative or demeaning in any way here. I completely understand how you feel. I would like to add a bit of perspective though, if I could.

First thing, I seriously doubt that Verizon would need to resort to fraudulently charging for damaged devices in order to make a profit. Its a pretty huge, well established, and respected company, and that just doesn't make sense.  That's not to say that mistakes can't be made, and it seems that there were, since first you were told that the device wasn't recieved, and then afterwards, it became an issue of the phone being damaged.

That could easily have been an automatic message that sends out when the phone goes a certain amount of time without being checked fully back in to warehouse inventory. It very well could still have been in the inspection stage.

As far as the damage, here we run into a confusing territory. Could it have been banged up in the mail, in the warehouse, or then could the damage have been internal and therefore invisible to your own inspection?  There can be stress fractures on the inner screen that you would never be able to detect by looking at the outer screen.

Seeing as this was an Asurion phone, there is always the possibility that your phone was rebuilt from a damaged phone Asurion took in from another claim. They may have used internal parts that were damaged... Maybe not, who knows? The phone could also have suffered internal damage from a drop that didn't harm the outside. It happens.

I would see if you can find out what exactly it was that was damaged on the phone. This should give a bit more insight into the cause.

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Re: damaged return? no
Jacob518
Member

I agree and I'm not trying to argue with you either. This really isn't a easy fee to pay honestly I would rather them give me the phone back and I pay $600 to have a back up phone. Lol this is crazy to me cause I my phone looked great me! I hope they can do something like give me it back or waive the fee.

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Re: damaged return? no
nicholasbranson
Sr. Member

Oh, yeah, definitely try to get out of it any way you can. My strategy would be to find out what caused the issue, and try to raise considerable doubt that it was your fault, i.e. damage during shipping or internal damage from asurion, and make it known that this could be a contract breaker, regardless of etfs.

In the future, any time you have to ship a phone back that can't be damaged, I would bring it to a Verizon store, and ask that they inspect it for you and notate in your account that they advised you there was no damage. That way, you're covered.

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