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My droid maxx is a few months old and after last update it keeps shutting down 2-3 times a day and restarting each time. annoying at most...
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I have a feeling you may need a full entire backup then a factory data reset
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Hi Swhicks2,
That's not good! We know that having a properly working device. When did this issue start? Does this happen while in a particular application?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
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Mine 2 new Maxx's do the same thing. One was just replaced only a month and a half old. Very frustrating.
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started after last update OTA from Verizon. Phone is in 3g at the time in standby. All of asudden in shuts down and restarts.
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Hi Dtown1980 and community,
We always want your device to be up! Please place the device in Safe Mode and see the if the restarts still occur http://vz.to/1tkXIGV .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
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I'm also encountering this problem, where my phone shuts down and restarts frequently with use. On top of that, my power button is now unresponsive. So I can't even try the hard reboots that are regularly suggested online. These problems both started last night.
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Hi goatlips,
Let's look into this! Has your phone been exposed to any physical/water damage? Have you recently downloaded any new applications?
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport
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No physical/water damage. I did download a memo application a short time ago. Can that affect the power button on the right hand side of the phone?
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The app is called "memo pad". I'll try removing it from my phone.