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droid maxx keeps shutting down and restarting 2-3 times a day.
swhicks2
Member

My droid maxx is a few months old and after last update it keeps shutting down 2-3 times a day and restarting each time. annoying at most...

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
tbo27
Sr. Member

I have a feeling you may need a full entire backup then a factory data reset

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
vzw_customer_support
Customer Support

Hi Swhicks2,

That's not good! We know that having a properly working device. When did this issue start? Does this happen while in a particular application?


Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
dtown1980
Member

Mine 2 new Maxx's do the same thing. One was just replaced only a month and a half old. Very frustrating.

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
swhicks2
Member

started after last update OTA from Verizon. Phone is in 3g at the time in standby. All of asudden in shuts down and restarts.

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
vzw_customer_support
Customer Support

Hi Dtown1980 and community,

We always want your device to be up! Please place the device in Safe Mode and see the if the restarts still occur http://vz.to/1tkXIGV .


Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
goatlips
Member

I'm also encountering this problem, where my phone shuts down and restarts frequently with use.  On top of that, my power button is now unresponsive.  So I can't even try the hard reboots that are regularly suggested online.  These problems both started last night.

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
vzw_customer_support
Customer Support

Hi goatlips,

Let's look into this! Has your phone been exposed to any physical/water damage? Have you recently downloaded any new applications?


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
goatlips
Member

No physical/water damage.  I did download a memo application a short time ago.  Can that affect the power button on the right hand side of the phone?

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Re: droid maxx keeps shutting down and restarting 2-3 times a day.
goatlips
Member

The app is called "memo pad".  I'll try removing it from my phone.

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