I certainly regret any issues you're having with your device, jwbsr1021! I hope that you've been able to thaw it out since you posted. If not, please press and hold the Power button to allow the device to power cycle.
Does this happen often? If so, do you notice any patterns to it (such as on certain applications or actions)? What details can you share?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport
Start a new topic or ask questions in the open forum.
