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droid razr maxx hd stuck at startup screen
jayjayjay
Member

phone stuck, RAM pegged out at 2GB, now phone is stuck & wont turn on.  i need instructions for how to factory reset the phone even tho i cannot turn it on.  HELP, PLEASE.  Someone must know how to do this.  DESPERATE.

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Re: droid razr maxx hd stuck at startup screen
vzw_customer_support
Customer Support

Oh no! I know it's important to get your phone up and running again, jayjayjay. If you can't get into any menus, try the alternate reset steps at http://vz.to/1qin8Uk to factory reset the phone.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: droid razr maxx hd stuck at startup screen
vzw_customer_support
Customer Support

Oh no! I know it's important to get your phone up and running again, jayjayjay. If you can't get into any menus, try the alternate reset steps at http://vz.to/1qin8Uk to factory reset the phone.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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