Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
droid turbo screen is black
jarod4384
Member

My husbands turbo is now not working. He was talking on it and when the call got done he looked down and the phone flickered and went black. He has only had it for like 4 months and I'm pretty pissed. He tried charging it and turning it off and on. You see the screen flicker for a while and then nothing. You can hear it working though and can even feel it vibrate but nothing on the screen. What do I do? We have no insurance on it....

Labels (1)
0 Likes
Re: droid turbo screen is black
Snn5
Sr. Leader

Call Verizon about a warranty exchange.  As long as there is no physical liquid damage, the hardware should be covered under the manufacturer's 1 year warranty.  The "1 free screen replacement" on Turbos (it was a promo I know) is for broken screens I believe, not digitizer (under the glass part) issues.

0 Likes
Re: droid turbo screen is black
vzw_customer_support
Customer Support
Oh no jarod4384! We want to make sure your husband has a working phone.  Is there any physical or moisture damage? Have you tried pressing the power and volume up button to see if it will come back to the main screen?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes