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forgot encryption password
alexperry1957
Newbie
‎05-22-2014 11:11 AM

I forgot my encryption password - HELP!  What can I do?


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Re: forgot encryption password
vzw_customer_support
Customer Service Rep
‎05-24-2014 11:19 AM

alexperry1957,

I am so sorry to hear about forgetting the encryption password. There is a way to get back into your device! To access your device without the encryption password you must perform a factory reset. http://vz.to/1jIUv3u

LindseyT_VZW

Follow us on Twitter @VZWSupport

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