Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
forgot security pattern
Isder64
Member

how do I remove the security pattern if forgotten

Labels (1)
0 Likes
Re: forgot security pattern
vzw_customer_support
Customer Support

It is important that you are able to get in to your device, Isder64. Are you able to unlock the device at all?

 

PeterP_VZW

0 Likes
Re: forgot security pattern
Isder64
Member

no..it is completely locked

0 Likes
Re: forgot security pattern
vzw_customer_support
Customer Support

Isder64, we can go over options with you to gain access to your device. First, you can sign into your gmail using this link and it may help unlock or reset your device: https://www.google.com/android/find. Otherwise, you can do a factory reset by following these steps: https://www.verizonwireless.com/support/knowledge-base-118101/.

 

EricaG_VZW

0 Likes