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Correct answers
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Oh no, mrsbchez. That's strange. Did this pop up when you accessed a particular application on your phone? Are you using the original charger that came with the phone? Try rebooting your phone first. If it goes back into recovery mode, try the alternate method at http://vz.to/1uFkbm3 to place your phone into Safe Mode.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
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Oh no, mrsbchez. That's strange. Did this pop up when you accessed a particular application on your phone? Are you using the original charger that came with the phone? Try rebooting your phone first. If it goes back into recovery mode, try the alternate method at http://vz.to/1uFkbm3 to place your phone into Safe Mode.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport