Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
homepage stopped pop up error now im in recovery mode with a ? on my battery...what next?
mrsbchez
Member

HELP!!!

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: homepage stopped pop up error now im in recovery mode with a ? on my battery...what next?
vzw_customer_support
Customer Support

Oh no, mrsbchez. That's strange. Did this pop up when you accessed a particular application on your phone? Are you using the original charger that came with the phone? Try rebooting your phone first. If it goes back into recovery mode, try the alternate method at http://vz.to/1uFkbm3 to place your phone into Safe Mode.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

View solution in original post

0 Likes
Re: homepage stopped pop up error now im in recovery mode with a ? on my battery...what next?
vzw_customer_support
Customer Support

Oh no, mrsbchez. That's strange. Did this pop up when you accessed a particular application on your phone? Are you using the original charger that came with the phone? Try rebooting your phone first. If it goes back into recovery mode, try the alternate method at http://vz.to/1uFkbm3 to place your phone into Safe Mode.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

0 Likes