My advanced calling is off (not sure why it should be if I need to use it)
I replaced my Sim at the store.
Switched from global to LTE.
Switched from LTE to global
Removed Sim card for 15 mins
I have no change in my connectivity or phone call clarity. Inside and outside of home within a 5 mile radius. 49442
I put in a ticket with tech support but I have limited hope that it will be corrected.
I just got the service on 6 phones last Sunday. I need a resolution.
Yes we are new customers. 2 droid turbos and 1 HTC m8 at my house, the
other 3 are at a different location. Not stellar connection there but not
experiencing the same as we are on the two turbos with call quality. All 3
phones at my location have horrible connection at the house and outside
within a few miles.
Range from 1x to a couple bars on 3g and if I go about a half mile up the
road I can get 1-2 bars of 4g
Sounds like a location issue. The coverage maps are an estimate and only for outdoor reference. Indoor coverage is not guaranteed. Perhaps you are in a location with many obstacles or other factors. Are you within the 14 day return period and is there a carrier with better coverage available? I know you probably want to keep all lines on the same carrier and a network extender may help you at home and keep all the phones on the same bill. You can have a network tech come out to the area to measure signal or give Verizon a call to discuss any other option you may have, like the extender if you also have high speed internet access at home.
Thanks for the info, I am aware of all of that. I am going to get an
extender but that only helps me at home. I need to make work calls outside
of my home without drops or sounding like they are under water.
Flat Geo with trees mostly. No hills or valleys.
I know they cannot guarantee coverage in the home but outside the home they
say I'm in a good area. I am within the 14 day window but do not want to
worry about restocking fees and all the other mumbo jumbo that comes with
it unless it is absolutely necessary.