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horrible connectivity
Crimsonblues
Member

My advanced calling is off (not sure why it should be if I need to use it)

I replaced my Sim at the store.

Switched from global to LTE.

Switched from LTE to global

Removed Sim card for 15 mins

I have no change in my connectivity or phone call clarity. Inside and outside of home within a 5 mile radius. 49442

I put in a ticket with tech support but I have limited hope that it will be corrected.

I just got the service on 6 phones last Sunday. I need a resolution.

Labels (1)
Re: horrible connectivity
Snn5
Sr. Leader

What type of signal are you getting?  1x, 3G, LTE?  Did you have good service before?  Are you a new customer?  Are all the phones acting the same?

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Re: horrible connectivity
Crimsonblues
Member

Yes we are new customers. 2 droid turbos and 1 HTC m8 at my house, the

other 3 are at a different location. Not stellar connection there but not

experiencing the same as we are on the two turbos with call quality. All 3

phones at my location have horrible connection at the house and outside

within a few miles.

Range from 1x to a couple bars on 3g and if I go about a half mile up the

road I can get 1-2 bars of 4g

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Re: horrible connectivity
Snn5
Sr. Leader

Sounds like a location issue.  The coverage maps are an estimate and only for outdoor reference.  Indoor coverage is not guaranteed.  Perhaps you are in a location with many obstacles or other factors.  Are you within the 14 day return period and is there a carrier with better coverage available?  I know you probably want to keep all lines on the same carrier and a network extender may help you at home and keep all the phones on the same bill.  You can have a network tech come out to the area to measure signal or give Verizon a call to discuss any other option you may have, like the extender if you also have high speed internet access at home.

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Re: horrible connectivity
Crimsonblues
Member

Thanks for the info, I am aware of all of that. I am going to get an

extender but that only helps me at home. I need to make work calls outside

of my home without drops or sounding like they are under water.

Flat Geo with trees mostly. No hills or valleys.

I know they cannot guarantee coverage in the home but outside the home they

say I'm in a good area. I am within the 14 day window but do not want to

worry about restocking fees and all the other mumbo jumbo that comes with

it unless it is absolutely necessary.

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Re: horrible connectivity
Snn5
Sr. Leader

You will have to make that decision promptly,  and a restocking fee is much cheaper as there is no need to pay for service you cannot use.  For a less biased angle, start here:  RootMetrics Coverage Map

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Re: horrible connectivity
Crimsonblues
Member

Thank you for that I will check into it.