Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
im locked out of my phone how do i get in
LINPUR16
Member

im locked out of my phone how do i get in. does it have something to do with the PUK does that unlock the phone or is it just for the sim or is that the same thing

Labels (1)
0 Likes
Re: im locked out of my phone how do i get in
vzw_customer_support
Customer Support

Being locked out of your phone can be traumatic. The PUK code is purely for your SIM Card, and woiuld not affect your lock screen. If you have forgotten your lock code, there are a couple options to reset it. If you have registered your device with Android Device Manager, it will have an option to reset the code. If you have not you will have to do a Factory Data Reset on your phone. The instructions for the reset are here: https://www.verizonwireless.com/support/knowledge-base-118101/ .

MatthewG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes