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install deferred
MrMurray28
Member

I performed the update to version 21.44.8.en.US but my phone still says system update available and the status says "install deferred". When I click on the system update available the phone says that my device's software is up to date. Is anyone else having this issue? Is there a resolution?

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Re: install deferred
vzw_customer_support
Customer Support
Thanks for confirming, JimJ-NJ!

Yes, your device software is up to date.  To clear this message, I would like to suggest booting the device up in Safe Mode: http://vz.to/1CNwC4c.  Then perform a Factory Data Reset: http://vz.to/1OZvBvg.  Once your device is set back up, let me know if the message returns.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: install deferred
horikor
Member

I am seeing the same thing on mine

Re: install deferred
vzw_customer_support
Customer Support

I appreciate you taking the time to bring this to our attention. I was unaware this was happeneing on certain devices. I will be sending a private message in order to get some more details from you.

TamaraH_VZW
Follow us on Twitter @VZWSupport


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Re: install deferred
JimJ-NJ
Member

I am getting the same thing now.

The current version is 21.44.12.en.US

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Re: install deferred
vzw_customer_support
Customer Support
We certainly want to ensure you have the best device experience, JimJ-NJ! To confirm the current version that should be running on the device is the one you have mentioned 21.44.12. Are you currently on this version or getting the error from 21.44.8? If already on 12 we do not have an update further.

Thank you,
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: install deferred
JimJ-NJ
Member

I am on version 21.44.12.

My only concern is the conflict between the System updates screen message "System update available / select to continue with update" and, when I do select it to continue, the message "Your device's software is up to date." I assume this is related to the Status of "Install deferred" on the System updates screen.

Re: install deferred
vzw_customer_support
Customer Support
Thanks for confirming, JimJ-NJ!

Yes, your device software is up to date.  To clear this message, I would like to suggest booting the device up in Safe Mode: http://vz.to/1CNwC4c.  Then perform a Factory Data Reset: http://vz.to/1OZvBvg.  Once your device is set back up, let me know if the message returns.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: install deferred
JimJ-NJ
Member

That's not a great solution, to do a factory reset. It is a pretty drastic

solution. I don't want to lose all my data. It is a pain to set it up all

over again. But since you recommend this procedure, you must know exactly

what is causing the problem, as opposed to just pointing me to a catch-all

approach. Given that, can you tell me if there is any downside to me

keeping it the way it is? Would it interfere with a future software update

(that I hope is coming soon)?

On Wed, Apr 1, 2015 at 12:44 PM Verizon Wireless Customer Support <

Re: install deferred
vzw_customer_support
Customer Support
@JimJ-NJ

I definitely understand your concerns.  The recommended step was performed by another user who experienced the same and was able to resolve the error message by resetting the device.  However, it doesn't appear that not resetting the device will prevent it from receiving any future software updates.  Just let me know if you decide to reset the device and the results of your testing.

In the meantime, I don't want you to be concerned with losing any of your device data or media.  I strongly recommend backing up your data prior to resetting the device.  The instructions for backing up your device data are included in the link for resetting the device here: http://vz.to/1OZvBvg.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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