I performed the update to version 21.44.8.en.US but my phone still says system update available and the status says "install deferred". When I click on the system update available the phone says that my device's software is up to date. Is anyone else having this issue? Is there a resolution?
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I appreciate you taking the time to bring this to our attention. I was unaware this was happeneing on certain devices. I will be sending a private message in order to get some more details from you.
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I am on version 21.44.12.
My only concern is the conflict between the System updates screen message "System update available / select to continue with update" and, when I do select it to continue, the message "Your device's software is up to date." I assume this is related to the Status of "Install deferred" on the System updates screen.
That's not a great solution, to do a factory reset. It is a pretty drastic
solution. I don't want to lose all my data. It is a pain to set it up all
over again. But since you recommend this procedure, you must know exactly
what is causing the problem, as opposed to just pointing me to a catch-all
approach. Given that, can you tell me if there is any downside to me
keeping it the way it is? Would it interfere with a future software update
(that I hope is coming soon)?
On Wed, Apr 1, 2015 at 12:44 PM Verizon Wireless Customer Support <