Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
looking for help: my applications will no longer open (8/31/14)
D_11
Member

As of yesterday my applications will not open beyond the home screen.  I consistently get the error message: Unfortunately, "APPLICATION" has stopped.  During that time I have not installed any new apps or upgraded any existing applications.  Cycling through power off and power on does not help.  Can you help?  I am hoping it doesn't come down to the last option of a hard/factory reset.

Labels (1)
0 Likes
Re: looking for help: my applications will no longer open (8/31/14)
vzw_customer_support
Customer Support

D@V lets get you back in action! Are you experiencing this issue with all your apps, including pre-installed apps? Has there been any physical/water damage?

AshleyS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: looking for help: my applications will no longer open (8/31/14)
MrsSandie
Member

Same problem with my husband's Droid Razr.  Keep getting the "unfortunately _____ has stopped working"  Won't let us log into google, which makes the smartphone now nothing but a phone.  Tried factory reboot, and it won't wipe the phone.

0 Likes
Re: looking for help: my applications will no longer open (8/31/14)
vzw_customer_support
Customer Support

That's actually really odd, MrsSandie!

What happens when you try a Factory Reset? Do you get an error message? Have you rooted or altered the software on the device in any way?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

0 Likes