Do you have the "Do Not Disturb" on?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I am having the same problem as is my boyfriend in the same house and yes we have gone thru all our settings multiple times. This seems to be a problem since the last patch update. I need this fixed immediately it is literally a matter of life or death for my father.
Your troubleshooting efforts are appreciated and I'm here to help, let's get to the bottom of this. Does this issue occur with all or specific calls? Dies the issue occur when you are not at home?
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This happens occasionally to my phone 1-2 times every other week. To fix problem temporarily turn phone power on and off one time. Reboot phone.