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my phone willnot makecalls, or receive calls? Any idea on how to fix this.
mike44355
Member


my phone will not make or receive calls. Any suggestions?

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Re: my phone willnot makecalls, or receive calls? Any idea on how to fix this.
stef7
Sr. Member

Power down the device. Remove the SIM card. Wait 10 min. Re-insert the SIM card. Power back up.

If you can get to a corporate store, go there and demonstrate the behavior. Ask for a new SIM card. Try that.

If those didn't work, call Verizon. Your phone may not be registered to the network properly.

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Re: my phone willnot makecalls, or receive calls? Any idea on how to fix this.
vzw_customer_support
Customer Support

This is definitely not the experience we want you to have mike44355. Whats your zipcode? Have you tried to power the phone off an on? What happens when you try to make a call? Is data ok?

KinquanaH_VZw

follow us on Twitter @vzwsupport

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Re: my phone willnot makecalls, or receive calls? Any idea on how to fix this.
mike44355
Member

I cant hear anything. NO ringing, no sound, no Hello?

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Re: my phone willnot makecalls, or receive calls? Any idea on how to fix this.
vzw_customer_support
Customer Support

mike44355,

You stated initially that you cannot make or receive calls. When you call someone else do they get the call but you cannot hear them? Or does the device simply not make a connection? Have you tried replacing the SIM card? Does the trouble persist in Safe Mode?: http://vz.to/1tXDMxF .

BrianP_VZW
Follow Us on Twitter @VZWSupport

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