no voicemail notification

[abefroman156]

I have a Droid Turbo using regular voicemail. When I get a new message, there is no icon to notify me of a new message. If i call my mailbox, it tells me I have new messages, and  I can listen to them. Is there a setting that I can change to fix this?

[vzw_customer_support]

abefroman156-

I depend on my Voicemail notification so I can understand your concern. When did this issue begin? Has there been a recent change of device or software upgrade before this issue began? Under your notification screeen (swipe down from the top of your screen), does it show you have a new Voicemail?

CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Ann154]

I thought there was a notification setting within the voicemail system, but I don't recall the steps to turn it on or off.

[abefroman156]

Thanks for the reply, swiping down from the top does not show any voicemail icons either. I haven't changed anything on the phone recently. I've only had the phone for 2 months, it initially worked, but hasn't for several weeks now.

[vzw_customer_support]

abefroman156

I rely on my voicemail every day. When you call into your voicemail, there is an option called “message waiting indicator.” What happens when you toggle this off and then back on?

ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[abefroman156]

When I call my voicemail, there is no option called "message waiting indicator". There is a "pager notifications" option. I turned those on, but its no help so far.

[vzw_customer_support]

I'm sorry to hear that is happening. It should be an option. See this great link that we found: https://community.verizonwireless.com/thread/844589

JoeL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[cyclefiend]

I have the same problem using Moto X Gen 1. Problem started after upgraded to new voicemail system last week.

[cyclefiend]

Using this suggestion did not work for me. Using new "upgraded" voicemail system. press *vm, press 4, press 1 results in invalid key pressed message.

[vzw_customer_support · Accepted solution]

cyclefiend - Getting an alert that you have a new voice mail message is a must. Let's get those voice mail notifications rolling in. Are you using Visual Voice mail or Basic voice mail. Check out the voice mail comparison page http://vz.to/1FDZzB7
JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!