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phone turns off then restarts
swhicks2
Member

out of the blue phone turns off and then turns on

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Re: phone turns off then restarts
vzw_customer_support
Customer Support

swhicks2,

This is not good! Let's make sure we get your phone working the way it should be. When did this start? How often does your phone power cycle itself? Do you do anything in particular that causes the phone to power off then on?

JorgeO_VZW

Follow on on Twitter @VZWSupport

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Re: phone turns off then restarts
swhicks2
Member

We have 2 droids on our account, both are maxx1080 and both will turn off and restart  numerous times daily. We have safe mode both phones for 2 weeks each and they continue to turn themselves off and restart.

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Re: phone turns off then restarts
vzw_customer_support
Customer Support

swhicks2,

Hmm, that is certainly quite interesting that both devices would be doing the same thing. Do both devices use the same applications? How long has this been going on? Any recent changes with either since this started? New apps or software updates? Does it happen at specific times or with specific apps? Is there any damage to the devices? Please share some details, so that we may assist.

AdamG_VZW
Follow us on Twitter @VZWSupport

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Re: phone turns off then restarts
swhicks2
Member

no damage. latest's update.

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