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phone won't charge
mccraw
Member

phone won't turbo charge and sometimes won't charge at all

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Re: phone won't charge
Ann154
Expert
Expert

Have you tried multiple chargers? Different electrical receptacles?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: phone won't charge
mccraw
Member

I have tried different outlets so that is not the problem. When I switch chargers, it charges a few times then stops again. I have done this multiple times and then I can even return to an old charger and it might work again...for a few days. It is bizarre and I'm so frustrated! Calling Motorola tomorrow

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Re: phone won't charge
katim_vzw
Verizon Employee

mccraw,

Charging is essential to allow you to enjoy your device. This isn't the charging experience you should have with your phone. Let's look into this. Are you using the charger that came with the device? What errors are appearing on the device? Is there any liquid or physical damage to the phone that may be contributing to the charging concern? Here's a link to assist you in verifying: How to Use Guide: Identifying Device Damage | Verizon Wireless.

KatiM_VZW

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