Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
powers off when charger is connected

Over the last couple days my phone powers off when I connect the charger. So that  means I have nothing as long as it takes to charge it. Never had this problem before.

Labels (1)
Re: powers off when charger is connected
Customer Support

I know how important it is to ensure your phone is working properly uncleleo. Did you recently install anything new to your phone such a third party app or software update when this started? Are you using the original manufacture charger that came with your phone? Have you verified there is no physical or water damage to your phone?

Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!