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razr will text and browse, but will not make or receive calls
kjack1642
Member

when phone was activated everything worked except calls. took it to Verizon store where they replaced sim card and same problem. put sim in different phone and calls worked along with text and browse. why will phone call not work?

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Re: razr will text and browse, but will not make or receive calls
B33
Sr. Leader

Kjack1642 How long ago was it Activated ? have you had it less than the 14 days return ?

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Re: razr will text and browse, but will not make or receive calls
vzw_customer_support
Customer Support

Hi kjack1642,

This is a very strange activation issue! For what I read, you have never been able to make calls with your phone. Did you purchase your phone from us? If so, did you buy it online or at a Verizon Wireless store? If you are within the 14 days Worry Free Guarantee period, please return the device to store and get a replacement. If the phone was not purchased from us, please contact the third party retailer for warranty details.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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