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stuck in red eye
pjr1
Member

New to community, so will look in threads for answers to this. Thanks.

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Re: stuck in red eye
vzw_customer_support
Customer Support

pjr1,

welcome to the community! We can't have you stuck in red eye. Do you currently use our Verizon Cloud to back up your phone? You can check that here: http://vz.to/1Zkh29c Then you will want to do a factory reset. Here are the steps: http://vz.to/1MuzIej

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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