voicemail to Google voice

[tiellover]

I just got a new Motorola Edge Plus (2022). On my old Moto Z3 I had Verizon voicemail set up to go to Google Voice. Messages were also transcribed and went to my email. I have the Google Voice app set up the same way on my new phone, but voicemails are no longer going there and I'm not getting transcripts. I've been unable to find any solution online.  All my settings seem correct.  Any ideas?  Thanks.

[vzw_customer_support]

It's frustrating not to get your Google Voice messages there. Let's get to the bottom of this. First, how was it set up on your old phone and on your new phone? How do you have going there?*Melissa

[tiellover · Accepted solution]

I found a solution using *71.  I didn't have to do that with my last phone, but at least that solved the problem with my current phone. It looks like Google Voice changed the way it works earlier this year.

[vzw_customer_support]

Great, we are glad to see that you found a solution. Please let us know if there is anything else that we can assist with. 

~Gina