Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
when i turned my phone on every picture and music file is now gone

when I try to restore from my cloud it says I already have it but its nowhere on phone. Nobody has been able to give me an answer!!!

Labels (1)
Re: when i turned my phone on every picture and music file is now gone
Customer Support
This is not cool speedy007! Let's explore ways to find those precious memories! If you login to your Verizon Cloud on a computer, do you see all your pictures and music files online? Did this issue start after installing/updating any application/software?

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!